The definition of ALS is based on the customer`s determination of the ideal level of service to ensure their business. Service Level Agreements (ALS) are contractual instruments that define service metrics (for example. B the quality of service) that must be respected by a service provider (provider) vis-à-vis its customers/users. Indeed, after the conclusion of the contract, they assume the importance of contractual obligations. SLa performance (availability, reaction time, etc.) is particularly important for the provision of networked services that offer a significant competitive advantage over generic SLas, especially when they are linked to some kind of adjustment of the level set up according to the customer`s needs. The SLas performance control therefore allows us to check both the evolution of service levels in respect of compliance with contractual target values and the presence of technical and application anomalies that could cause disruption to the end user. From this point of view, we are talking about real-time monitoring of the S ALS, whose management includes the use of alert systems capable of reporting problems when making the service available online. There is a counterpart to generic ALS that is applied in the health sector, defined by the law called LEA. Frequent short phrases: 1-400, 401-800, 801-1200, Other LEAs are defined in the DPCM of November 29, 2001 and subsequent changes.
In a competitive market that therefore operates in full competition, service agreements have become a common instrument for effective measurement of services. In this context, the definition of an ALS is a tangible contract between two parties, which, while guaranteeing the provision of services at the pre-negotiated level, results in the payment of penalties for non-compliance with these levels. . Some of the key indicators used as ALS are.B below: . . . . . A general definition and follow-up of ALS are subdivided by the following phases: Results: 63.
Exactly: 63. Response time: 62 ms. LEAs are the Essential Levels of Care and define the services and services that the National Health Service (NHS) must provide free of charge to all citizens or with the payment of a registration fee (ticket), with public funds levied through general taxes (taxes).